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5.3 Response and Resolution Times
Severity | Initial Response Time | Target Resolution Time |
|---|---|---|
Critical (P1) | 4 hours | 1 business day |
High (P2) | 1 business day | 2 business days |
Medium (P3) | 1 business day | 5 business days |
Low (P4) | 1 business day | 10 business days |
6. Support Channels
Email: plugins@dsr-corporation.com
Support Portal: https://dsr-plugins.atlassian.net/jira/software/c/projects/DSRSUPPORT/boards/3
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