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Technical Support shall be provided via email during Business Hours for the sole purpose of addressing technical issues relating to the use of the App. Support Services also include installation, troubleshooting problems with the App and , identifying intermediate solutions.
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5.3 Response and Resolution Times
Severity | Initial Response Time | Target Resolution Time |
|---|---|---|
Critical (P1) | 4 hours | 1 business day |
High (P2) | 1 business day | 2 business days |
Medium (P3) | 1 business day | 5 business days |
Low (P4) | 1 business day | 10 business days |
6. Support Channels
Email: plugins@dsr-corporation.com
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